03 8290 0228

03 9793 7777 (After Hours)

Open 7 Days from 9AM - 9PM

About Us

About The Glen Superclinic

The Glen Superclinic is a new and exciting Bulk Billing General Practice clinic in Glen Waverley. With our team of dedicated and professional doctors, we strive to bring to you comprehensive medical care for you and your whole family. 

Located in the newly renovated The Glen Shopping Centre in Glen Waverley. The Glen Superclinic provides bulk billed consultations, extended consulting hours, multilingual doctors, allied health and specialists amongst all other essential amenities, and complete medical care with convenience.

Just an additional note to say due to the unprecedented coronavirus pandemic we are unable to offer complete services from day one, but we will be ramping our services as we return to normalcy.

Face to face appointments available from Monday to Thursday 9am-8pm
And Telehealth consultations from 8pm-9pm*

Friday to Sunday 9am-9pm available for face to face appointments

*the doctor may be able to organise a face to face appointment if necessary after 7pm

After Hours
Our doctors are available 7 days from 9AM to 9PM.

For appointments outside these times, please contact South Eastern Deputising Service – 03 9793 7777 or to visit website –http://www.sedsgroup.com.au

Appointments
All consultations with our doctors are by appointment only. However, patients with urgent medical problems without an appointment will be accommodated and attended to promptly.

Longer consultation times and an interpreter service are available to all patients, so please enquire or inform us when you make your appointment.

Online bookings are available at The Glen Superclinic. You will be able to make a booking with the doctor of your choice at a time that suits you without the hassle of a phone call.

 

Please note that not all doctors are available for online bookings, please ring us to enquire for bookings. 

Communication Policy
Appointments are required for all consultations.

In light of COVID-19, our doctors encourage telephone consultations where possible.

In the case of medical emergencies or urgent circumstances, please call 000.

We may use electronic means (SMS or email) to remind about appointments, inform of any delays or issue recalls and reminders. We advise that there are risks associated with electronic communications – the information could be intercepted or read by someone other than the intended recipient. Please inform us if you DO NOT wish to receive electronic communication.

Fees
The Glen Superclinic bulk-bills patients with valid Medicare cards. Patients without Medicare cards will incur consultation fees – you will be advised at time of check-in or consultation. Fees may be charged in some instances for certain procedures and you will be advised at time of check-in or consultation. Fees are due and payable at the time of consultation. We accept cash, credit card and EFTPOS payments. Electronic Medicare claiming is available via secure internet connection for patients who have paid their private accounts.

If you are experiencing financial difficulties, please speak to your doctor at the time of your consultation.

Home Visits
Home visits are available within 5km, who are unable to attend because of their medical condition. Visits can also be arranged for practice patients in nursing homes and retirement villages in the vicinity. Consultation fees may be incurred.
Telehealth
Only Bulk billed if you have a valid medicare card or with one of our partnered Overseas Student Health Cover.
Personal Health Information
All medical records are treated confidentially and pursuant to the Commonwealth Privacy Act 1988. Only authorised staff are able to access these records.

Please click here to view our Privacy Policy.

Prescriptions, Referrals and Results
It is practice policy that appointments should be made for repeat prescriptions, referrals and follow up of test results. 

These can be telehealth consultations for regular patients.

We are committed to provide you quality medical care.
If you are unhappy with our service, please discuss this with us either:

You are also entitled to register a complaint with the Victorian Health Services Commissioner:

 

Health Services Commissioner
Level 26, 570 Bourke Street
MELBOURNE VIC 3000
Tel: 1300 582 113

Patient Experience Questionnaire

We seek feedback on your experience with our Practice to help us better understand what our patients want and where we can improve processes and systems.
It should take you 10-20 minutes to complete.

Some important points:

• You do not have to complete the questionnaire if you do not wish to
• The questionnaire is confidential and anonymous
• Your care at the practice will not be affected if you do not participate
• Your care at the practice will not be affected by the answers you give
• We would like you to answer all the questions in the questionnaire
• There is no right or wrong answer; it is your opinion that is important to us

Please click here to access the Patient Experience Questionnaire.

The Glen Superclinic is committed to safeguarding your personal information, however, we advise that there are risks associated with electronic communications – the information could be intercepted or read by someone other than the intended recipient.

Your privacy is important to us and the following measures will be in place for questionnaires returned to us by email:

• Numerical data from your survey responses will be extrapolated to a Data Response Table
• Other than patient demographic relating to Age, Gender, ATSI status, Language, Concession Cards, number of visits, Level of Education – no personal information such as name, address or date of birth will be extracted
• Your survey response will be saved with all your personal information removed, and the email you send will be deleted.

Alternatively, you may fax or mail the questionnaire to us